Shipping policy

Shipping Policy
Last updated: 28 April 2026

Where We Ship From
All SENNEY™ orders are dispatched directly from our fulfilment centre in China.

Processing Time
Orders are typically processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates
- Free worldwide shipping on all orders over £50
- Orders under £50: shipping rates are calculated at checkout based on destination

Estimated Delivery Times
Delivery times are estimates only and may vary depending on your local postal service, customs clearance, and public holidays.

United Kingdom: 7–15 business days
European Union: 7–15 business days
United States & Canada: 7–15 business days
Rest of World: 7–15 business days

Carriers
We ship via trusted international carriers including Royal Mail, DHL, FedEx, and DPD, depending on your location and order size.

Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your local government. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs authority for more information before placing your order.

Delays
SENNEY™ is not responsible for delays caused by customs clearance, local postal services, or circumstances beyond our control. If your order has not arrived within 20 business days of dispatch, please contact us at senneybeauty@gmail.com.

Lost or Damaged Orders
If your order arrives damaged or is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date at senneybeauty@gmail.com with your order number and photos (if applicable). We will work to resolve the issue promptly.

Contact Us
Email: senneybeauty@gmail.com
Address: Senney Beauty Limited, 128 City Road, London, EC1V 2NX, United Kingdom