FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
We understand that results can vary, but we’re confident in the quality and effectiveness of our products. Athena and our devices offer long-term benefits with consistent use. If you have any concerns, our customer support team is here to assist. Please refer to our Returns & Warranty Policy for more details.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
How long does shipping take?
Shipping times depend on your location. Typically, we ship products by air, and delivery usually takes 5-7 days. However, depending on customs policies in some countries, it may take longer. We recommend checking the estimated delivery time during checkout for more accurate information.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
How much is shipping? Where do you ship to?
We offer free shipping for orders over $500 USD, making you a VIP client. For all our valued customers, shipping is always free as a token of appreciation. We will ship directly to your home address and continue providing exceptional service to our loyal clients.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Tip: Increase trust by being clear, informative and transparent with your customers.
Have further questions? Contact us
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Do you have test reports?
All of our products are CE, FCC, and EMC certified, meeting all necessary requirements for skin beauty care devices. You can find the full product test reports on our website.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Where are your products made?
Our products utilize advanced technology from Germany and Israel, designed in the UK, and manufactured in-house at our own facility in Shenzhen, China— the heart of technological innovation. We maintain full control over the entire manufacturing process and do not outsource production to any third-party factories.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Where can I find more information?
For more information, you can follow our Facebook page and visit our website. Additionally, feel free to reach us via email or phone for any product-related inquiries.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Find answers about our products
SENNEY Athena Products
What handpieces are included in the complete SENNEY Athena set?
There are 7 core handpieces in total:
AI Multispectral Skin Analyzer
NIR Collagen Light Care Handpiece
SSR Brightening Care Handpiece
HIFU Smart Ultrasound Care Handpiece
FC-NFU Hydra Lifting Care Handpiece
Smart-Temp PLASMA Cold Plasma Care Handpiece
PU-WAVES Parallel Ultrasound Care Handpiece
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Is this set for professional salon use or home use?
It is a high-end salon-grade device designed exclusively for home skincare. No professional operation is required, and it is safe and controllable to use.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Can it be used on sensitive skin and acne-prone skin?
Yes, it can.
- Most handpieces are designed with built-in cooling/motion sensors.
- The Cold Plasma, Hydra Lifting and Parallel Ultrasound handpieces all support sensitive skin repair.
- It is recommended to start with low energy and low frequency, and test on a small local area first.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Can it be used by pregnant women or special groups?
It is not recommended for pregnant women, people with severe facial inflammation, wounds, metal implants, or photosensitivity.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
How often and how long should I use it each time?
- Daily maintenance: 1–2 times a week
- Single mode each time: 10–20 minutes
- Multi-handpiece combination: It is recommended to use them at intervals to avoid over-care on the same area.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
What can the AI Multispectral Skin Analyzer detect?
It features 5 multispectral imaging + AI analysis, capable of detecting:
* Skin tone, spots, acne marks, dullness
* Fine lines, sagging, pores
* Skin barrier function, sensitivity, oil- moisture balance and other multi- dimensional issues
It also generates real-time skin reports and provides personalized skincare recommendations.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
How is the screen clarity?
Equipped with a 4K high-definition display, it clearly shows the deep and superficial skin conditions in real time.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Will the device update automatically?
It supports OTA online upgrade, with automatic algorithm and function updates, making detection more accurate over time.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
What is the relationship between the skin analyzer and other handpieces?
After the AI Multispectral Skin Analyzer generates a skin report, it can automatically recommend and adjust the parameters of the corresponding care handpieces through the Smart Handpiece Adaptation Technology, achieving precise skincare.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
What is the main function of the NIR Collagen Light?
It focuses on anti-aging, firming, lifting and collagen regeneration.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Which skin layer does it act on?
The multi-band 700–2000nm near-infrared light acts on different skin layers in a targeted way:
- 700–900nm: Helps firm the superficial skin layer
- 900–1400nm: Aids collagen synthesis in the middle dermis
- 1400–2000nm: Contributes to deep skin firming
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
What other technologies does it combine besides light energy?
It features the dual synergy of near-infrared light and microcurrent:
- Light energy: Promotes collagen production and brightens skin tone
- Microcurrent: Lifts facial muscles and improves facial contour
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
What skin problems can it improve?
- Fine lines, dry lines and poor skin elasticity
- Dull and uneven skin tone, poor absorption of skincare products
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
What is the function of the SSR Brightening Handpiece?
It is mainly for fading spots and acne marks, brightening skin tone and evening out skin color.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Is this safe for home use?
Yes, designed with non-invasive technologies and adjustable settings.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Does it replace professional treatments?
It supports daily skincare and maintenance.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
How often should I use it?
Follow recommended guidelines.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
Is it suitable for sensitive skin?
Yes, start with lower intensity.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.
When can I see results?
Results vary with consistent use.
About Our Products
SENNEY Beauty offers two main product categories: At-Home Beauty Devices (SENNEY™ Athena 5-in-1 AI Smart Facial Device, NIR S2, Titan Glow) and Skincare Products (hyaluronic acid gels, collagen gel creams, sheet masks).
About Our Beauty Devices
Our devices integrate multiple advanced technologies including NIR (Near-Infrared Light), SSR Light, AI Ultrasound, LDM Ultrasonic, Cold Plasma, AI Multi-Spectral Skin Analysis, and EMS.
Who Are These Devices Suitable For?
Suitable for all skin types including sensitive, oily, dry, combination, and mature skin.
Safety Guidelines
When using light-based modes, protective eyewear must be worn at all times. Do not use on broken, irritated, or sunburned skin. Consult a dermatologist before use if pregnant, have a pacemaker, or are post-surgery.
How Often Should I Use the Device?
- Athena: 1–2x/week (NIR/SSR) or 3–5x/week (LDM)
- NIR S2: 2–3x/week
- Titan Glow: 1–2x/week
Can Multiple Family Members Share the Device?
Yes, the device supports multiple personalised skin profiles.
Do I Need a Gel or Serum?
SSR and Plasma modes require no gel. NIR, Ultrasound, and LDM modes require a conductive gel or serum (we recommend our Hyaluronic Acid Gel or Collagen Gel Cream).
When Will I See Results?
Improvements are typically visible within 2–4 weeks. Significant improvements in fine lines, firmness, and dark spots are usually seen within 6–8 weeks.
Orders & Shipping
We ship internationally. Delivery takes 7–15 business days. Track your order using your confirmation number.
Returns & Refunds
We offer a 14-day return policy. Items must be unused, in original packaging, with proof of purchase. We recommend recording an unboxing video. Refunds are processed within 10 business days to your original payment method.
Warranty & Repair
All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time — whether after 1 month or 5 years — we will repair it free of charge.
- Labour: Always free, no expiry
- Replacement parts (if required): May incur an additional charge — we will notify you before proceeding
- Shipping: Return and outbound shipping costs are at the customer's expense
- Not covered: Damage from misuse, accidents, unauthorised modifications, or failure to follow the user manual
To request a repair, contact us at hello@senneybeauty.com or via WhatsApp. Full details: Warranty & Repair Policy.