Warranty & Repair Policy
Warranty & Repair Policy
Last updated: 8 June 2026
Lifetime Repair Guarantee
At SENNEY™, we stand behind every device we make. All SENNEY™ beauty devices come with a lifetime free repair service. If your device develops a fault at any time, we will repair it free of charge — no expiry date, no questions asked.
What's Covered
- Manufacturing defects and hardware faults
- Device malfunctions under normal use
- Component failures not caused by misuse
What's Not Covered
- Damage caused by misuse, accidents, or drops
- Unauthorised modifications or repairs by third parties
- Damage caused by failure to follow the user manual
- Cosmetic damage (scratches, dents) that does not affect functionality
Repair Process
- Contact us at hello@senneybeauty.com or via WhatsApp with your order number and a description of the issue
- We will confirm the repair and provide the return address within 2 business days
- Ship your device to us — return shipping costs are at your expense
- We repair your device free of charge (labour is always free)
- We ship it back to you — outbound shipping costs are at your expense
Replacement Parts
Labour for all repairs is free of charge. However, if replacement parts are required during the repair, these may incur an additional charge. We will always notify you of any parts costs before proceeding.
How to Request a Repair
📧 Email: hello@senneybeauty.com
📞 WhatsApp: +44 7926 978735
⏱ Response time: within 24 business hours
Senney Beauty Limited
128 City Road
London, EC1V 2NX
United Kingdom